Week 1
Devry BSOP – 588
Week 1: Introduction to Quality Management – Discussion
1) Definition of Quality
2) Quality in Your Organization (graded)
Week 2
Devry BSOP – 588
Week 2: The Importance of QualityManagement Philosophies – Discussion
1) Quality Philosophies
2) Quality Awards (graded)
Week 3
Devry – BSOP 588
Strategy, the Customer and Quality Management – Discussion
1) Voice of the Customer (VOC)
2) The Kano Model (graded)
· Week 3 (Measuring Customer Service) 950+ Words
Week 4
Devry BSOP – 588
Workforce and Leadership for Excellence in Quality Management – Discussion
1) Quality Focus
2) Alignment of Strategy and Quality Mgmt. (graded)
· Devry BSOP – 588 Week 4 Midterm (Essay Questions)
Grade Details – All Questions
Week 5 Week 5: Performance Measurement in Quality Management – Discussion 1) Performance Metrics & 2) Cost of Quality (COQ) (graded) · BSOP 588 Week 5 Case Study (Quality in Practice) 650+ Words Week 7 · General Electric Quality Management · BSOP 588 Week 7: Managing Quality Course Project (3900 Words)
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