MGMT 340 Week 6 Course Project Homework & Quiz

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  MGMT 340 Week 6 Project: System Implementation and Operation SDLC Phase 4 Package

Petrie’s Electronics Case, Chapter 10, Questions 1–5
1. Why don’t information systems projects work out as planned? What causes the differences between the plan and reality?
2. Why is it important to document change requests? What happens if a development team doesn’t?
3. When a project is late, do you think that adding more people to do the work helps or not? Justify your answer.
4. What is the role of a pilot project in information systems analysis? Why do you think the Petrie’s team decided to do a pilot project before rolling out the customer loyalty system for everyone?
5. Information systems development projects are said to fail if they are late, go over budget, or do not contain all of the functionality they were designed to have. Is the customer loyalty program a failure? Justify your answer. If not, how can failure be prevented? Is it important to avert failure? Why or why not?

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  MGMT 340 Week 6 Project Close Out Report

• MGMT 340 Week 6 Problems/Exercises

Chapter 10
1. Consider the reasons implementations fail. For at least three of these reasons, explain why this happens, if there is one (or more) type of implementation likely to minimize the occurrence, and if there is one (or more) type of installation more likely to induce failure for this reason
2. Two members of your project development team are disagreeing about the relative importance of training and documentation. Sam strongly believes that training is far more important because it will ensure the successful implementation of the information system and that the early usage is a positive experience. Pat encounters that the user documentation is far more important because its impact can help not only the current users, but also future users. Which do you think is right, and why?
5. Due to advances in technology and widespread computer literacy, many organizations use e-learning extensively to train employees. If you were managing a system implementation and had to train on a limited budget, you may find yourself choosing between e-learning or conducting face to face training with a subset of users who would then train their departments (called train the trainers). Which would you choose and why?
6. Is it good or bad for corporations to rely on vendors for computing support? List arguments both for and against reliance on vendors as part of your answer.

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  MGMT 340 Week 6 : Implementation Plan – Quiz

1. Question : (TCO 9)The deliverables from the coding, testing, and installation processes include
   2. Question : (TCO 9)A testing technique in which the program code is sequentially executed manually by the reviewer is referred to as
   3. Question : (TCO 9) The purpose of acceptance testing is to
   4. Question : (TCO 9) The organizational process of changing over from the current information system to a new one best defines
   5. Question : (TCO 9) Which of the following is a type of system documentation?
   6. Question : (TCO 9) A component of a software package or application in which training and educational information is embedded best defines
   7. Question : (TCO 9) Changes made to a system to evolve its functionality to changing business needs or technologies is referred to as
   8. Question : (TCO 9) Which of the following influences most of the costs associated with maintaining a system?
   9. Question : (TCO 9) An overall test plan is developed during
   10. Question : (TCO 9) The bringing together of all the programs that comprise a system for testing describes